Work Experience
Technical Support Specialist
August 2022 - Present
Cognizant, Remote
- Engaged in technical support operations at Quest Diagnostics, ensuring regulatory compliance and smooth operations for critical healthcare systems.
- Utilized ServiceNow to promptly resolve incident tickets, meeting service level agreements with Cognizant and maintaining high standards of service delivery.
- Developed and implemented a program using Selenium and C# to automate labor-intensive manual processes, resulting in significant time savings and operational efficiency improvements at Quest Diagnostics.
- Conducted interviews and successfully onboarded over a dozen new members to the Life Sciences team, ensuring they were well-integrated into the company culture and fully equipped with the knowledge and resources needed to excel in their roles.
- Applied advanced data analysis techniques within Laboratory Information Management Systems (LIMS), leveraging Java and SQL to deliver tailored technical solutions to healthcare sector clients.
Sales Support Specialist
May 2019 - August 2019
Citrix Systems Inc., Ft.
Lauderdale,
FL
- Assisted sales teams in pipeline development for virtualization products, enhancing lead generation and driving business growth.
- Provided direct support to B2B clients using Salesforce for sales operations, ensuring smooth integration and functionality.
- Worked closely with customer service and clients to resolve issues, ensuring high levels of customer satisfaction and fostering strong business relationships.
- Gained experience with Desktop as a Service (DaaS) applications on the Microsoft Azure cloud, supporting clients in adopting cloud-based solutions.
Research
Research Assistant
June 2021 -
May 2022
Brett Baker Lab, Austin, TX
- Developed a package and an application in R to interpret DNA and protein sequences
and
visualize
relationships
between organisms.
Research Assistant
January 2021 -
May 2022
Justin Havird Lab, Austin, TX
- 2021 Undergraduate Research Fellowship Awardee.
- Collected mussels in the field, sampled them, and conducted phylogenetic analyses.
- Focused on conserving endangered freshwater mussels and aiding conservation
practices
for
the
species:
Strophitus
Undulatus.
Projects
Cloud Resume Challenge
- I created
bryanvernon.com to
host my resume using the AWS Cloud.
- Some of the AWS Services I leveraged were:
- S3
- CloudFront
- Lambda
- DynamoDB
- API Gateway
- Route 53
- CodeCommit
- CodeDeploy
March Machine Learning Mania 2023
- This was a data competition hosted by
kaggle.com where I
finished in the top 25% of contestants.
- Used machine learning models to predict the probability of winning matchups in the
2023
NCAA
March Madness Tournament.
- Submitted one entry using R code and one using Python code in order to practice my
skills in
both.
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